Privacy Policy

This Privacy Policy outlines how we collect, use, maintain, and disclose information collected from users (each, a "User") of our website and B2B services. As a supplier of Pharmaceutical Excipients, Health Supplement Ingredients, and Natural Sweeteners, we understand the critical nature of data security and regulatory compliance.

1. Information We Collect

We collect information primarily to facilitate business transactions and provide technical support for our ingredients. This includes:

• Personal Identification Information: Name, job title, business email address, phone number, and company details provided when you request a quote, download technical data sheets (TDS/COA), or subscribe to our industry newsletter.
• Business Data: Information regarding your production needs, specific ingredient specifications (e.g., mesh size for Microcrystalline Cellulose, purity levels for Steviol Glycosides), and regulatory documentation requirements.
• Technical Usage Data: IP addresses, browser type, and navigation patterns to optimize our digital catalogue and user experience.

2. How We Use Your Information

We utilize the collected data for the following business purposes:

• Order Processing & Logistics: To process orders for excipients and additives, arrange shipping, and provide tracking information.
• Quality Assurance & Compliance: To send necessary quality documentation, audit reports, and regulatory updates relevant to the products you purchase.
• Customer Service: To respond to technical inquiries regarding formulation support or product applications.
• Marketing & Updates: To inform you about new product launches (e.g., new functional fibers or sweetener blends) and industry trends, subject to your consent.

3. Information Sharing and Disclosure

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates.

We may share your information with third parties only in the following capacities:

• Service Providers: Logistics companies for product delivery and laboratories for third-party testing.
• Legal Requirements: When required by law to comply with regulatory bodies (e.g., FDA, EFSA) or legal processes.

4. Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. Given the sensitivity of pharmaceutical supply chains, we treat all client data with strict confidentiality.

5. Web Browser Cookies

Our Site may use "cookies" to enhance User experience. Users' web browsers place cookies on their hard drives for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site, such as the client portal or sample request forms, may not function properly.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data. If you wish to update your business contact details or unsubscribe from our communications regarding market trends and product updates, please contact us directly.

7. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with us regarding our pharmaceutical and food ingredients, please contact us at: